At Keyura, we strive to ensure that every order reaches you in perfect condition. Please read our Return & Exchange Policy carefully before making a purchase.

International Orders (Delivered Outside India)


We do not accept returns or exchanges on international orders, and we do not give refunds for them. This applies to every order delivered to an address outside India, whatever the reason.

Please check the product photos, description, size and colour carefully before placing an international order.

The return, exchange and repair process below applies only to orders delivered within India.

Return & Exchange Window


For orders delivered within India, we offer a 3-day Return/Exchange policy. Customers can request a return or exchange within 3 days from the date of delivery. After this period, the return window will automatically close.

To initiate a return or exchange request, please contact us through:

Email: [email protected]
WhatsApp: +91 6399351987

Keyura Return & Replacement Policy


We want every Keyura order to reach you safely and in good condition. As our jewelry is offered at competitive prices, we do not accept returns or provide refunds for products that are simply unwanted or no longer required.

A return or replacement request is considered only when the jewelry is damaged during transit.

In Case Your Order Arrives Damaged

Please follow the process below so that we can verify the issue and assist you promptly.

1. Record an Unboxing Video

Please make a continuous unboxing video immediately after receiving your parcel. The video should clearly show the package, its condition before opening, and the jewelry after it is removed from the packaging.

This video is required to verify damage that may have occurred during shipping.

2. Contact Keyura

If you find the product damaged, send the unboxing video to our customer support team through the contact method provided on the Keyura website.

Our team will review the video and contact you regarding the next steps.

3. Send the Damaged Product Back

Once the damage is verified and the return is approved, you will need to ship the affected jewelry to the return address provided by Keyura.

After the returned item reaches us, we will inspect it and arrange for repair where possible.

4. Return Shipping Charges

The customer is responsible for the shipping cost of sending the damaged item to Keyura.

Once the repair is completed, Keyura will bear the shipping cost for sending the repaired product back to you.

5. Repair & Delivery Timeline

Please allow approximately 10–15 business days for the repair and return-shipping process after we receive the damaged product.


Important Notes

Returns are not accepted for change of mind, personal preference, or other non-damage-related reasons.

  1. An unboxing video is required for transit-damage claims.
  2. Please report shipping damage as soon as possible after delivery.
  3. Repair or replacement will be subject to inspection and confirmation by the Keyura team.
  4. Return requests without adequate evidence of transit damage may not be approved.
  5. We appreciate your cooperation and thank you for choosing Keyura. We are committed to providing carefully crafted jewelry and dependable customer support.

Customer Support


For all order-related queries, please contact us only through:

Email: [email protected]
WhatsApp: +91 6399351987
Support Hours:

Monday to Saturday: 11:00 AM – 5:00 PM
Closed on Sundays and National Holidays

Please note:

We do not provide support through Instagram DMs or Facebook messages. We request customers to keep all communication via Email or WhatsApp for proper assistance and record keeping.

Return Address

Please securely paste the following address on the return parcel along with your Full Name and Order ID:

Keyura
Nangal Heights Residency, Near Orchid Park, Tarla Nagal,
Dehradun - 248001, Uttarakhand, India

Phone: +91 6399351987

Guidelines for Unboxing Video


To ensure a smooth claim process, please follow these instructions while recording the unboxing video:

  • Start by showing a complete 360-degree view of the sealed parcel.
  • Ensure the package condition is clearly visible before opening.
  • Open the parcel in front of the camera without pausing or cutting the video.
  • Show all products received inside the package.
  • If any issue or damage is found, clearly capture it in the same video before ending the recording.
  • Failure to provide a proper continuous unboxing video may result in rejection of the return or exchange request.