Frequently Asked Questions
Quick answers about ordering, payment, delivery, returns and our jewellery. Still need help? WhatsApp us on +91 6399351987.
Orders & payment
How do I pay?
All orders are paid online. In India you can pay through Razorpay with UPI, debit or credit card, net banking or a wallet. Outside India you pay with PayPal (cards accepted).
Do you offer Cash on Delivery (COD)?
No. Keyura is prepaid only, on every shop, so Cash on Delivery is not available.
Is GST included?
For orders delivered in India, GST (currently 3%) is added at checkout on the jewellery and the delivery charge, and you receive a GST invoice. Orders delivered outside India carry no Indian GST.
Can I see prices in my own currency?
Yes. Visitors outside India see prices in their local currency where available; the amount charged is shown at checkout before you pay.
Is there a minimum order?
There is no minimum on Keyura or Shubbushrii. An order that contains a Keyura Luxe piece must reach the Luxe minimum of ₹15,000; your bag shows how much more is needed.
Delivery in India
Is delivery free?
Yes, on orders above ₹999. Below that, delivery is charged by parcel weight — up to 0.25 kg ₹80, 0.5 kg ₹100, 1 kg ₹150, 2 kg ₹220, 3 kg ₹300, 4 kg ₹380, 5 kg ₹470, then ₹80 for each additional kg — plus a ₹20 packing charge. The exact amount is shown at checkout.
How is the parcel weight worked out?
It is the weight of the jewellery plus about 120 g of packaging and 30 g per item. Most small orders, such as earrings or a payal, fall in the lowest slab.
When will my order arrive?
Orders placed before 4:00 PM IST are dispatched the same day; later orders, and orders placed on a Sunday, are dispatched on the next working day. Delivery takes 2–5 working days after dispatch. Remote areas such as the North-East, Jammu & Kashmir, Ladakh and the islands can take longer.
How do I track my order?
Tracking details are sent to your e-mail and phone when the order ships. You can also use the Track Order page or your account.
International orders
Do you ship outside India?
Yes, we ship worldwide. The delivery charge depends on your country and the parcel weight, and the exact amount is shown at checkout before you pay.
How long does international delivery take?
5–12 working days after dispatch, plus the time your country's customs takes.
Will I pay customs duty?
Possibly. Our prices and delivery charges do not include customs duties, import taxes or clearance fees of your country. If your country charges them, they are paid by the recipient when the parcel arrives.
Can I return an international order?
No. International orders cannot be returned, exchanged or refunded, so please check the photographs, description, size and colour carefully before ordering.
Returns & damaged items
What is your return policy?
For orders delivered in India, we accept requests within 3 days of delivery, and only for items damaged in transit. Unwanted items cannot be returned or refunded. Full details are in our Return & Exchange Policy.
My item arrived damaged. What should I do?
Record a continuous unboxing video as you open the parcel, then send it to [email protected] or on WhatsApp to +91 6399351987 within 3 days of delivery. Once we verify it, you send the piece to us (return shipping is paid by the customer); we repair it where possible and ship it back at our cost, usually within 10–15 business days.
Our jewellery
Is your jewellery real gold, silver or diamond?
No. Apart from pieces described as “925 Sterling Silver”, Keyura, Shubbushrii and Keyura Luxe sell fashion (imitation) jewellery: a brass or alloy base with gold-tone, silver-tone, rhodium or oxidised finishes, set with cubic zirconia / American Diamond, kundan, glass or acrylic stones, enamel and faux pearls. It is not hallmarked. Keyura Luxe pieces are made on brass with 24-carat gold plating (gold-tone) or rhodium plating (silver-tone) — “24-carat” describes the gold plating, not solid gold.
Do you sell real silver? Is it hallmarked?
Pieces described as “925 Sterling Silver” are real sterling silver (92.5% silver). Each carries a “925” purity stamp applied by its manufacturer. Silver is not compulsorily BIS-hallmarked in India the way gold is, so a piece is called BIS hallmarked only if its product page says so. The purity applies to the silver body, not to clasps, hooks, stones or any gold or rhodium plating. See section 2A of our Terms for how purity questions are handled.
How can I check the silver stamp?
Look for the “925” stamp on the piece (often on the back, the hook or the clasp). If a piece also carries a BIS mark with a 6-digit HUID code, you can verify it in the government’s BIS CARE app. Silver naturally darkens over time — a silver-polishing cloth brings back the shine.
What does anti-tarnish mean?
Anti-tarnish pieces have a protective finish that keeps their colour much longer than ordinary plating. With good care they stay bright for a long time, though no plating lasts forever.
How do I care for my jewellery?
Put it on after perfume and make-up, keep it away from water, sweat and lotions, wipe it with a soft dry cloth after wearing, and store each piece separately in its box or a zip pouch.
Are the photos of the actual product?
Yes, every product page shows photographs of that design in each available colour. Shades can look slightly different on different screens.
How do I choose my bangle, ring or necklace size?
Our Size Guide shows how to measure. For bangles, 2.4 and 2.6 are the most commonly ordered sizes for adult women. If you are unsure, send us your measurement on WhatsApp.
Our three shops
What is Shubbushrii?
Shubbushrii is Keyura's divine jewellery brand, with mukut, poshak, shringar and jewellery for Laddu Gopal, Radha Krishna, Mata Rani, Ganesh ji and Shiva ji. Visit it at keyura.in/shubbushrii. Some pieces show “Ask availability on WhatsApp”; we confirm those with you before you order.
What is Keyura Luxe?
Keyura Luxe is our statement-jewellery house: hand-set CZ bridal sets, chokers, collar necklaces and statement earrings, each presented in a Keyura Luxe wooden box. Every Luxe piece has a brass base with 24-carat gold plating (gold-tone) or rhodium plating (silver-tone); two-tone pieces have both. Orders containing a Luxe piece start at ₹15,000. Visit keyura.in/luxe.
Can I order from two shops together?
Yes. All three shops share one bag and one checkout.
Help
Can I search with a photo?
Yes. Tap the camera icon in the search bar and upload a photo or screenshot; we show the designs that look most like it.
How can I contact you?
Phone or WhatsApp +91 6399351987 (Mon–Sat, 10:00 AM – 7:00 PM), e-mail [email protected], or ask our chat assistant at the bottom-left of any page.